At Styleforboth operated by Echostream Tech Private Limited, your trust and satisfaction are central to everything we do. While we work hard to deliver a seamless and reliable shopping experience, we recognize that concerns may occasionally arise. This Grievance Redressal Policy outlines how such concerns are handled, ensuring that every issue is addressed in a timely, transparent, and fair manner. Our approach reflects our commitment to customer care, regulatory compliance, and continuous service improvement.
A grievance refers to any concern, complaint, or dissatisfaction related to your experience with our products or services. Such concerns may arise at different stages of your interaction with our platform, whether before, during, or after placing an order.
Grievances may relate to matters such as product quality, delivery issues, payment concerns, return or refund processes, customer service interactions, or questions regarding our policies. In simple terms, a grievance exists whenever your experience does not meet reasonable expectations and you seek clarification, correction, or resolution.
We have established a straightforward process to ensure your concerns are reported and resolved efficiently. Raising a grievance through the appropriate channels helps us understand the issue clearly and act promptly.
You can begin by visiting the “Help Centre” or “Contact Us” section available on our website or mobile app. From there, select the category that best matches your concern so it can be directed to the relevant team.
When submitting your grievance, please provide complete details such as your order ID, a clear explanation of the issue, and any supporting images or documents that may help us assess the matter accurately. Once submitted, your request will be reviewed by our customer support team, who will guide you through the next steps.
If your concern is not resolved satisfactorily through our standard support channels, you have the option to escalate the matter to our designated Grievance Officer. This escalation mechanism ensures additional oversight and aligns with the requirements of the Information Technology Act, 2000, and other applicable regulations.
The Grievance Officer reviews escalated matters independently to ensure fairness and accountability. You may contact the Grievance Officer directly via email at echostreamtechprivatelimited@gmail.com. This step ensures that unresolved concerns receive appropriate attention and that customer feedback contributes to improving our services.
To maintain clarity and consistency, all grievances are handled through a defined process designed to keep you informed at every stage. Once your grievance is received, an acknowledgement will be sent within 48 hours confirming that your concern has been registered. A unique reference or grievance ID will then be generated, allowing you to track the status of your complaint.
Our customer support team, in coordination with the Grievance Officer when required, will work towards resolving the issue, typically within 7 working days or within the timeframe specified under applicable laws. Throughout this process, you will receive updates through your registered communication channel so you are always aware of progress.
A grievance is considered closed once a resolution has been communicated and one of the following conditions is met. This includes situations where you confirm satisfaction with the resolution provided, where there is no response from your side within a reasonable period after a resolution is shared, or where a final decision has been communicated in accordance with our policies and legal obligations.
Closing a grievance allows us to maintain accurate records and ensures clarity for both you and our team regarding the outcome.
We encourage open communication and are always available to assist with questions or concerns. To raise a grievance or seek further clarification regarding this policy, you may contact us at: echostreamtechprivatelimited@gmail.com
This Grievance Redressal Policy may be updated periodically to reflect changes in our services, legal requirements, or best practices. For the most current information, we recommend reviewing this policy along with our Terms of Use and Privacy Policy.